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Technology Upgrades Page Header 04-2025

Technology Upgrade

Learn More About What's Coming Soon

COMING SOON

Big Technology Upgrades!

Starting May 16 at 5:00PM

New Technology on the Horizon

"This upgrade will enable us to provide you with the latest banking technology, features and benefits for many years to come." ~ Tamara Dankers, Chief Operations Officer

To ensure a smooth transition, the upgrade has been scheduled to take place over one weekend, May 16-19. We acknowledge the inconvenience this will cause and appreciate your patience and understanding.

Transforming Today for a Better Tomorrow!


We’ve been working diligently behind the scenes to ensure that your banking experience is always easy, efficient, and secure. This year, we are strengthening our technology. This will enhance aspects of our digital banking platform, plus, this upgrade will result in easier and faster in-person service for you.

How to Prepare

Digital Banking

FAQs


Here are a few examples of the improvements:

  • View all your memberships and accounts in one view through a single digital login
    • Each member will have their own unique login credentials
  • Statements will look cleaner and be easier to review
  • Faster payroll deposits into your account
  • The ability to dispute debit card charges online
  • The option to make cash advances from your credit card or HELOC
  • Faster loan applications
  • Tax forms will be available online (starting 2025 Tax Year and beyond)
  • Plus more to come…

Key Services Availability Chart

During the Upgrade, a few services will not be accessible. Check out the below chart for a glimpse of what services will be available or unavailable.

Services Availability 
Service Wed.
May 14		 Fri.
May 16		 Sat. - Sun.
May 17-18		 Mid-Day Mon.
May 19
Alameda Branch Available Open until 5:00pm Unavailable Available
Alameda Drive-Up Available Open until 5:30pm Unavailable Available
Tivoli Branch Available Open until 5:00pm Unavailable
until May 26		 Unavailable
until May 26
Contact Center Available Available until 5:00pm Unavailable Available
Digital Banking Available Available until 5:00pm Unavailable Available
Zelle® Available until 5:00pm  Unavailable Unavailable Available
Debit Cards Available Available with limits Available with limits Available with limits*
Credit Cards Available Available Available Available
Shared Branching Available Available until 5:00pm Unavailable Available
Call-24 Available Available until 5:00pm Unavailable Available
ATMs: Cash Withdrawals Available Available with limits Available with limits Available
ATMs: Deposits & Balance Inquires Available Available until 5:00pm Unavailable Available
Website Available Available Available Available

*Standard limits for debit cards will resume on Wednesday, May 21st at 2:00am MST.

IMPORTANT INFORMATION

The technology upgrade will begin at the close of business on Friday, May 16, 2025 and will be completed mid-day Monday, May 19, 2025.

Time to Upgrade, with an arrow pointing up.

What to Expect During the Upgrade Weekend:

  • Debit Cards will have pre-set daily limits.  
  • ATM withdrawals will be available with pre-set daily limits.
  • Previously Scheduled Payments will process normally.
  • Account Balance Inquires will not be available from May 16th at 5:00pm MST until mid-day on May 19th.
  • Our Contact Center, including Call-24 will not be available.
  • Digital Banking will be offline.
  • No new loan applications or new payments can be set up.
  • All C·U·D Branches, including Shared Branching, will not be available.

Prepare For Our Technology Upgrade

Important Steps you Need to take Before the Upgrade.
 

Confirm Your Contact Information - We will continue to send important information and updates. Please take the time to confirm that we have the most current contact information for you. If you need to update your information, you can contact us in several different ways:

Options to verify:

  • Visit any of our branch locations (Please be sure to bring your government-issued ID.)
  • Call us at 303.234.1700
  • Digital Banking (easy to review within the app)

 Here’s what we need verified:

  • First and last name (spelling)
  • Email address
  • Phone number
  • Mailing address (self-edit in Digital Banking, under Settings, and Contact)

Things to do Before 5:00pm on Friday, May 16.
 

  • Add Account Nicknames to help differentiate between your accounts after the upgrade weekend (when all your accounts will display together under one login).
  • Download any eStatements. If you anticipate needing any statements that date beyond 36 months prior, we recommend logging into digital banking and downloading them now.
  • Grab Cash. During the upgrade weekend, daily limits will be in place for ATM cash withdrawals and for debit card purchases. Having some extra cash on hand may help if you should need a cash payment option.
  • Make any deposits. The ability to make mobile or in-person deposits will be unavailable during the upgrade weekend.
  • Check your balances. Be sure to check your account balances before digital banking goes offline and branches close for the upgrade weekend. Your account will be updated mid-day Monday, May 19.

3-Week Checklist

Digital Banking View
Example 1

Here is an example of how the new member-centric relationship will look compared to the existing account-centric view. 

Digital Banking View
Example 2

Here is another example for 'Mary.' After the upgrade weekend, all of your accounts will be shown under a single login in Digital Banking! No need to change your password.

Letter from our President/CEO

It's Time for an Upgrade.

“Coming soon, we’re excited to introduce new enhancements designed to give you even more convenience, security, and flexibility. Whether you prefer the ease of digital banking, the personal connection of visiting a branch, or a combination of both, these improvements will allow you to manage your finances in the way that works best for you." ~ Chris Wallace, President/CEO

We remain committed to putting you first, just as we have for more than 93 years.

Read More

Modern Secure Technology.

“I am proud to announce that this new technological
upgrade features state-of-the-art functionality taking advantage of modern system components, including hardware, advanced programming tools, and a design that
prioritizes your needs." ~ Fred Howard, CTO

The new technology enhancements are designed to give you even more convenience, security, flexibility and more control over your money. 

Read More

Letter from our Chief Technology Officer

Beware of Fraud Attempts

Scammers are always active. If you get a call about fraud on your account, don't respond. Instead, hang up or ignore the message and call us at 303.234.1700 after the upgrade weekend, or visit our Contact Us page for more options. Remember, Credit Union of Denver will never contact you to ask you for complete account numbers, passwords, card numbers, or online credentials. Never use any of the contact information provided within the fraudulant message. 

Lost or Stolen Cards

  • Credit Card – After Hours 866.820.5890
  • Debit Card – After Hours 888.918.7746

Do you have questions? We have the answers for you!

FAQs

The new technology will bring improvements to many areas including digital banking, account opening processes, transaction management, statement records, faster loan applications, loan management, and more. This new advanced system will enable our employees to provide even better member service today while simultaneously positioning C·U·D to meet the future technological needs of our members tomorrow.

Yes, keeping your personal data and account information secure and private is a top priority for us. The upgrade will not compromise the security of your information in any way.

No, you will not need to update your Digital Banking password.

If you currently share a login with someone, we highly recommend they register for their own Digital Banking account and you update your password on your account. As noted above, if you have multiple C·U·D accounts they will all appear under one digital login after the upgrade, so continuing to share your Digital Banking login will allow the other person to see your entire relationship with C·U·D.

The upgrade will occur at the end of business on Friday, May 16, 2025 with the Alameda branch and credit union services re-opening for business mid-day on Monday, May 19, 2025. 

No, shared branching will not be available during the upgrade.

There will be service interruptions during the upgrade weekend, including:

  • Daily limits on ATM cash withdrawals and debit card transactions
  • No access to digital banking (including balance inquires) or shared branching services

We encourage members to prepare for these limitations by proactively planning for any transactions or cash withdrawals before the close of business on Friday, May 16, 2025.

The oldest opened C·U·D account will be the default account number used to login to digital banking. All other accounts will be visible underneath this one login.

Yes. eStatements will have up to 36 months of historical data saved. Transactions on your account will be viewable for up to 12 months’ worth of data.

All branches, including the Contact Center, will be closed.

Be prepared:

  • Know your account balances as of close of business on May 16.
  • If you are concerned about specific transactions on your C·U·D issued debit or credit cards, you may call the MasterCard Support number located on the back of your card. They will verify you before providing any information. There you can check on transactions going through and report if your card is lost or stolen.
  • Remember, you may always report your card lost/stolen by calling 866.820.5890 (Credit Card) or 888.918.7746 (Debit Card)

We post updates to this page as we move through the upgrade process. Our website is the best place to check the status. We will also communicate by email and post on social media channels.

Within digital banking, you can nickname or rename accounts to their desired name or change to a new color identifier. To personalize your accounts:

Desktop:

  • Navigate to the “Preferences” tab
  • Click “Settings”
  • Click “Accounts”
  • Select the account you wish to rename and click the pencil icon
  • Rename the account, select a new account color and select “Save”

Mobile:

  • Navigate to the “More” tab
  • Select “Preferences”
  • Select “Settings”
  • Select "Accounts"
  • Select the account you wish to rename
  • Rename the account, select a new account color and select “Save”

Before the upgrade process begins on May 16, at 5:00pm MST., we encourage members to prepare in several ways.

  • Give your accounts nicknames
  • Make sure your contact information online is accurate
  • Proactively plan for any debit card transactions over the daily limits that will be enforced over the upgrade weekend
  • Withdraw extra cash to cover any expenditures
  • Download any statements over 36 months old that you may need

Please review our Upgrade Checklist for more information.

No.