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Routing # 307075259

FAQs

Mortgage Loans

Yes. We have several mortgage solutions. Call us at 303.202.5659 | 800.280.0234 or email us at loans@cudenver.com to discuss options that will best suit your needs.

We offer many options to make your equity work for you with great rates. For a full list of our mortgage products click here.

Your LTV is the relationship between the current outstanding balance of your loan(s) and the collateral’s value. This relationship helps us decide how much you can borrow. This can be applied to any loan type that is tied to a piece of collateral.

Use this formula to get an idea of your LTV: (A + B)/C = LTV

A = The amount of money you need
B = The outstanding balance of all loans applied to the collateral
C = Your home’s estimated value

The Loan to Value (LTV) is the outstanding loan amount divided by the appraised property value or purchase price.

For a home: Use our Home Value Checker to find an estimated value of the property. Just type in your address.

For an Auto: Go to J.D. Power Values to find values based on condition of vehicles. 

Apply for a Loan

Let us know if you have any trouble with this or have any other questions, we are always here to help.

Your first mortgage payment is usually 30 days after closing. The actual date of your first payment will be included in your closing documents.

To expedite the mortgage loan process, have the following items available:

  • Information on all assets—401(k), cash deposits, Term Certificates, etc.
  • W2s from the last two years
  • Signed federal tax returns for the last two years (with schedules if you are self-employed or received rental income)
  • List of current debts to include: credit cards, child support, auto loans, installment debt, etc.
  • Two most recent pay stubs
  • Most recent property tax bill (if available)
  • Most recent mortgage loan statement
  • Copy of your current homeowner’s insurance policy

HELOC

A Home Equity Line of Credit is a form of revolving credit, like a credit card, in which your home serves as collateral. And since your home is most likely your largest asset, why not put it to work for you and take advantage of all the benefits a Credit Union of Denver HELOC offers! Access to your money is easy and our Equity loans are flexible enough to fit your specific needs for home improvements, bill consolidation, college tuition, a family vacation or whatever you can dream up!

Much like a credit card that allows you to borrow against your spending limit as often as needed, a HELOC gives you the flexibility to borrow against your home’s equity.

For example, say you have a home worth $400,000 with a balance of $250,000 on your first mortgage and you want to access up to 80% of your home’s value (based on Combined Loan To Value – CLTV) stats. You can establish a HELOC with up to a $70,000 limit:

  • Home Value at $400,000 x 80% = $320,000.
  • 80% minus what you owe is $320,000 – $250,000 = $70,000.
  • $70,000 would be the amount you could use, for this 80% CLTV example.

Use our Home Value Checker to see what your home may be worth.

A HELOC has two phases. First is the draw period, followed by the repayment period.

During the draw period, you can borrow from the credit line by card. The length of the draw period and the repayment period for Credit Union of Denver are 10 years each.

Payments on a HELOC are not much different than a credit card. Minimum monthly payments are required. The re-payment terms are at least a 1% payment on the outstanding balance. This is true for the entire 20 year term. During the repayment period, or last 10 years of the HELOC, you can no longer borrow against the credit line. Instead, you pay it back in monthly installments that include principal and interest. If you don’t pay off the total due in that last 10 years, it will end up having a balloon payment for the balance owed.

After you qualify for a certain amount, use your HELOC for things like: home improvements, education, debt consolidation, medical bills, or a much needed vacation. The choice is yours!

Simply use your issued Credit Union of Denver MasterCard® with your HELOC to access your equity funds.

For any tax implications, please consult your tax advisor.

Consumer Loans

No, you can apply for a loan online and by phone without being a member; however, you must be eligible for membership. Prior to the loan being funded, you will need to establish a Credit Union of Denver membership and a Savings Account with an initial deposit of $5.00.

There are no fees involved when applying for a Credit Union of Denver loan.

We require copies of your tax returns from the two most recent years and a Profit & Loss report completed by an accountant.

No, you can pay off any Credit Union of Denver loan without incurring a prepayment penalty.

Yes, our loans are available to members residing in any of the 50 US states and territories. Mortgages are restricted to Colorado.

MasterCard Debit & Credit Cards

MasterCard Debit Card is available to members with a Credit Union of Denver Checking Account. The purchase amounts are deducted from your Checking Account.  It allows access to ATMs that provides transactional assistance with your Savings or Checking Account at ATMs. Plus, it allows you to make purchases everywhere MasterCard is accepted.

A MasterCard Credit Card provides access to a line of credit and allows you to make purchases and cash advances everywhere MasterCard is accepted.

Credit Cards can be received in approximately seven to ten business days from the ordered date.

Debit Cards are available immediately during business hours Monday through Friday 9:00 am to 4:30 pm at our Alameda Branch or can be mailed out and received within 3-5 business days (depending upon USPS).

Yes, if they are a joint owner on your account.

If your card has been declined, please call our Card Department during business hours at 303.963.1340 | 800.279.3288. (Monday – Friday, 8:30 am to 5:00 pm, or Saturday 9:00 am to 12:30 pm MST)

After Hours contact MasterCard directly at:

  • For Debit Cards 888.918.7746
  • For Credit Cards 866.820.5890

First, within Digital Banking lock your card.  This will make your card unusable. Under Card Management select the card you wish to report and go to Replacement Options to select a reason and follow the prompts.

As an alternative option you may contact us during business hours or call Mastercard® direct with the numbers below:

Card Department

  • Card Services during regular business hours 303.963.1340

Lost or Stolen Cards After Hours

  • Credit Card – 866.820.5890
  • Debit Card – 888.918.7746

Yes, deposits made at ATMs may have a 2-business day hold placed on them; however, the first $100 of your deposit will be available immediately.

You must first contact the merchant and attempt resolution, prior to contacting MasterCard or Credit Union of Denver. Disputes must be submitted within 60 days of the statement date when the charges occurred. 

For further assistance with either debit or credit card disputes, we can assist in-person at our branch or over the phone by calling our Call Center at 303.234.1700

Outside of business hours to recieve assistance on Credit Card transactions only call directly to MasterCard at 866.820.5890

You can view your transactions on any of your card accounts through Digital Banking or by reviewing your statements. 

  1. During normal business hours: please contact us using the secure email portal or call us at 303.963.1340 | 800.279.3288,
  2. Outside normal business hours: please contact MasterCard Customer Service at 800.654.7728. (Note:  MasterCard Customer Service can only reactivate your card one day at a time, so you may need to call back each day if you are gone over a weekend or holiday)

Contactless Card

Contactless cards use radio-frequency identification (RFID) technology. This allows the card to communicate with the card reader when the card is held near the reader during a transaction.

At participating stores that have contactless readers, simply hold your contactless card against the reader to securely authenticate your card information for payments.

Contactless payments are secure. Enjoy 100% fraud protection on your contactless payments. For security purposes, you'll occasionally be asked to enter your PIN when making a contactless payment.

Preventing Credit Card Scanning - options

  1. Buy an RFID card sleeve (we can send you one for free) or RFID wallet that blocks RFID transmissions.
  2. Stack your cards together to mitigate some of the scanner's ability to read information.

Card Management

You can set up any Credit Union of Denver Debit, Credit or HELOC card with Card Management.

No, as an authorized user you can only enroll one phone number per card. However, different cards may have different alert destinations.

Yes, after enrolling in Card Management you will automatically receive alerts for any declined purchases. You cannot opt out of this.

We don’t charge a fee, but alerts will be sent to your mobile phone via text message and standard text message and data rates assessed by your mobile carrier may apply. Please check with your mobile carrier to ensure that you own an SMS-capable mobile device that is registered on a carrier network and elected for a data plan that includes use of SMS capabilities.

Acceptance of messages received is the sole liability and responsibility of the cardholder.

With our new digital banking experience, you can utilize Card Management to self-serve select items on your Credit Union of Denver cards. To utilize Card Management:

Desktop:

  • Navigate to the “Cards” tab
  • Click on the card you wish to manage
  • Toggle through the various options, which include blocking the card, managing card alerts, blocking specific card controls including location and transaction types, ordering a replacement card, adding travel notices and initiating a balance transfer

Mobile:

  • Navigate to the “More” tab
  • Select “Cards”
  • Select “Card Management”
  • Select the card you wish to manage
  • Toggle through the various options, which include blocking the card, managing card alerts, blocking specific card controls including location and transaction types, ordering a replacement card, adding travel notices and initiating a balance transfer

Typically, responses arrive within two minutes, but timing may vary. You may experience delays or failures in delivery of an alert because of any of the following circumstances:

  1. merchant delay in processing a transaction;
  2. delays and/or failures attributable to network operators and telecommunications providers;
  3. if your mobile device is off or out of operating range of a carrier with an appropriate signal for SMS and/or data services;
  4. a variety of other wireless service and coverage conditions

No. Text message alerts can only be sent via U.S. carriers and will only be receivable in the U.S. 

First, login to our Mobile Banking app and Lock you card.  This will make your card unusable. Then please contact us:

Card Department

  • Card Services during regular business hours 303.963.1340

Lost or Stolen Cards

  • Credit Card – After Hours 866.820.5890
  • Debit Card – After Hours 888.918.7746

Text messages are unique in that they can only hold 160 characters. Some commands require multiple messages to return all of the necessary information.

Yes. Our first priority is to protect your personal information. If you ever receive a text message asking for your member number, account numbers or other personal information, DO NOT RESPOND!

In order to receive alerts to your new phone number, you will need to change the destination device for your card in the Mobile App with the new mobile number.

Please call Credit Union of Denver to unenroll. 

Card Department

  • Card Services during regular business hours 303.963.1340

CURewards® Mall

CURewards Mall is a program that allows you to earn extra Mall points by using your Platinum or Secured C∙U∙D MasterCard, at no additional cost to you. Redeem points for gift cards, retail items or travel.

Earning is easy. Points are earned in 2 different ways:

Every time you use your Credit Union of Denver MasterCard credit card you earn 1 base point for each $1 spent.

When you go into the CURewards Mall and select participating retailers listed, you may earn multiples for purchases made at those retailers you select. Example: Target offers 2 points per $1 spent. You add it to your preferences and shop at Target to earn the extra points.

Just remember to click on the links in each offer or use your card when shopping in participating retailers’ stores. Extra points are optional and are based on participation of the retailers.

Simply view the list of “In-Store Mall” retailers or shop directly through the website at the Online Mall retailers.